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FMA Alliance has 30 years of experience providing outsourced customer service. We have successfully created, executed and maintained call-based solutions for large, complex Fortune 100 companies and hospitals. FMA operates a 24/7/365, state-of-the-art call center in Houston, Texas. We maintain a highly trained and experienced staff of several hundred employees to serve our clients’ ongoing needs.
All of FMA's employees are US-based, but we proudly offer diversity in language services. We maintain a bilingual staff and utilize a subcontractor who provides an even wider array of available languages, ensuring your caller's communication needs are satisfied.
FMA leverages an industry-leading compliance team:
FMA’s has the industry’s most advanced call analysis, monitoring and recording, quality assurance and compliance audits, and consumer compliant management, as well as training related to federal, state and local regulations. FMA will protect your brand from expensive violations and a tarnished reputation by promoting respectful and compassionate customer service and interaction. With a 99.99% customer satisfaction rate based on complaint-to-contact ratio, FMA successfully drives compliance adherence at all levels.
Data security is core to FMA’s business standards, and we take an aggressive stance on protecting the information our clients entrust to us. FMA is your partner with extensive capabilities to mitigate potential security breaches and safeguard your data. FMA has made substantial cutting-edge investments in data security that most of our competitors simply cannot afford. We uphold the integrity of our systems, and you and your consumers’ data