This is an attempt to collect a debt and any information obtained will be used for that purpose.
Make it a Win-Win Situation.
Financial Services
Healthcare Services
Student Loan Collections
Government Collections
Call Center Services
WE CONSISTENTLY STRIVE FOR EXCELLENCE
For nearly four decades, we have provided recovery programs that have assisted our partners in meeting their overall objectives. We pride ourselves on being a constantly evolving organization and strive to apply "best practices" into every aspect of our business. We provide superior back-office functions that are transparent to our clients and do not create additional workloads for your internal staff.
FMA is dedicated to being a top performer in every sense. We demonstrate that commitment in what we do every day and are fully responsive to our ever-changing recovery industry.
Our dedicated employees are among the most knowledgeable in the industry. At FMA, training doesn't end when a representative graduates from their orientation training. Training is an on-going process each and every day through monitoring, quality reviews, and feedback sessions designed to enhance strengths and identify areas for continued improvement. We've developed a culture that takes pride in the product we deliver our clients and thus our representatives and management team are confident of their awareness and knowledge of your business and its characteristics.
TECHNOLOGY, SECURITY, COMPLIANCE.
FMA has committed extensive time and resources to ensure we use state-of-the-art, industry leading technology providing the ability to execute complex strategies with flexibility and reliability. Our FMA proprietary collection software, in conjunction with our Interactive Intelligence dialer, provides us with the ability to immediately respond to and adjust our call strategies in order to maintain maximum productivity. Our advanced call analytics system not only provides an advanced speech-to-text engine, but allows for risk mitigation, improved agent performance, quality assurance efficiencies, world-class customized reporting, and gives us the ability to monitor 100% or our recorded calls.
Data security is our top priority. FMA Alliance deploys numerous physical and electronic security measures, including, physical access control systems, camera surveillance, and entrance alarm systems, in conjunction with electronic measures, such as firewalls, intrusion detection systems and centrally managed virus protection. In addition to these measures, FMA engages third-party vendors to conduct ISO 27002 or SAS 70 Type II equivalent audits on an annual basis.
Our dedicated employees are among the most knowledgeable in the industry. At FMA, training doesn't end when a representative graduates from their orientation training. Training is an on-going process each and every day through monitoring, quality reviews, and feedback sessions designed to enhance strengths and identify areas for continued improvement. We've developed a culture that takes pride in the product we deliver our clients and thus our representatives and management team are confident of their awareness and knowledge of your business and its characteristics.