Financial Services >>
FMA provides a comprehensive array of services to include pre-charge off, pre-legal, pending bankruptcy, primary, mid-prime, secondary, tertiary, quandary and dormant judgements segments. Our company currently provides effective recovery programs for a variety of credit issuers to include Credit Card, Retail Card, Consumer Loans, DDA and Auto deficiencies and end of term lease.
Our management team has extensive background in virtually all vertical markets, in particular the healthcare industry. We are HIPAA ready and provide services to include Extended Business Office, Early-Out Self Pay, Insurance Follow-Up, Primary and Secondary Bad Debt.
Student Loans >>
FMA provides effective recovery programs to the Education industry and establishes both borrower and co-borrower campaigns when appropriate.
Contact Management >>
We handle all high volume calling services including but not limited to: emergency notifications,
appointment reminders, customer service call centers, telemarketing, and helpdesk.
We provide solutions to a comprehensive line of Financial Service industries to include:
Card, Loan, Auto, DDA, B2B, Household Services (Satellite & cable TV, telecom), Internet E-Commerce,
and large, complex First Party Projects.
We strive for excellence through learning.
For almost three decades, we have provided recovery programs that have assisted our partners in meeting their overall objectives. We pride ourselves on being a learning organization and strive to apply "best practices" into every aspect of our business.
FMA is dedicated to being a top performer in every sense. We demonstrate that commitment in what we do every day and are fully responsive to the ever changing needs of our partners.
We provide superior back office functions that are transparent to your business office and do not create additional workloads for our clients internal staff.
Technology, Security, Compliance.
FMA has committed extensive time and resources to ensure we use state of the art, industry leading technology providing the abiity to execute complex strategies with wold class customized reporting, flexibility and reliability. Our Infinity proprietary collection software in conjunction with our Interactive Intelligence dialer provides us with the ability to immediately respond to and adjust our call strategies in order to maintain maximum productivity. Autonomy providing our call analytics system not only provides an advanced speech to text engine but allows for risk mitigation, improved agent performance, quality assurance efficiencies and gives us the ability to monitor 100% or our recorded calls.
FMA Alliance deploys numerous physical and electronic security measures including physical access control systems, camera surveillance, and entrance alarm systems. Electronic measures include firewalls, intrusion detection systems and centrally managed virus protection. In addition to these measures, FMA engages third party vendors to conduct ISO 27002 or SAS 70 Type II equivalent audits on an annual basis.
Goals and Standards
We set very high goals and ethical standards to achieve the results our clients expect. Our management team and staff are dedicated to providing the internal controls and continuous quality improvements necessary to return the highest dollar recovery on accounts placed for collection.