Financial Services >>
FMA provides a comprehensive array of services to include pre-charge off, pre-legal, pending bankruptcy, primary, mid-prime, secondary, tertiary, quandary and dormant judgements segments. Our company currently provides effective recovery programs for a variety of credit issuers to include Credit Card, Retail Card, Consumer Loans, DDA and Auto deficiencies and end of term lease.
Our management team has extensive background in virtually all vertical markets, in particular the healthcare industry. We are HIPAA ready and provide services to include Extended Business Office, Early-Out Self Pay, Insurance Follow-Up, Primary and Secondary Bad Debt.
Student Loans >>
FMA provides effective recovery programs to the Education industry and establishes both borrower and co-borrower campaigns when appropriate.
Contact Management >>
We handle all high volume calling services including but not limited to: emergency notifications,
appointment reminders, customer service call centers, telemarketing, and helpdesk.
FMA Alliance has 30 years of experience of providing outsourced contact management solutions.
We have successfully created, executed and maintained call-based solutions for large and complex
Fortune 100 companies and Hospitals. FMA utilizes a state of the art Call Center located in Houston, Texas, and
maintains a regular staff of hundreds of employees.
Internationalization and Special Needs.
All of FMA's employees are US-based, but we proudly offer diversity in language services. We maintain a bi-lingual (mostly Spanish-speaking) staff; for language needs beyond our staff's abilities, FMA is set up to utilize a subcontractor who provides an even wider array of available languages, ensuring your caller's communication needs are satisfied. Additionally, FMA is set up to communicate with the hearing impaired via TDD calling.
Innovation and Security.
FMA utilizes the Interactive Intelligence dialing system for both inbound and outbound dialing,
which uses 500 concurrent lines. We maintain a redundant backup that utilizes "cloud-based" services,
providing 2,000 concurrent calls. In terms of information security and quality of service,
FMA is SSAE-16 Type II certified, Professional Practices Management Systems certified, and is an Accredited by the
Better Business Bureau (currently rated as an A+ business).